Frequently Asked Questions: The Pad Place

QHow thick are your desk pads?

A – All our pads are approx. ¼” thick

QWhat material are your desk pads made out of?

A – Top is a vinyl, interior is a rigid board bottom is a soft velour.

QHow long does it take for my order to be delivered?

A – Most orders are shipped within 10 days of receipt. Allow between 14 – 21 days for you to receive your order.

QCan you custom make desk mats in any shape or size?

A – Yes, for shapes we may need a pattern. For extra long mats we will need to put a fold in it. The fold does not affect the writing surface, and is just slightly noticeable.

QAre your desk pads smooth enough to write on?

A – Yes, all though all our vinyl’s have a texture, there is no problem writing on it.

QHow much does shipping cost?

A– Flat rate of $20 per order, not per unit. You can order 1 or 20 the shipping is still only $20
Flat rate applies to continental USA and Canada. For other locations please email for a quote.

Q – Can desk pads be returned?

A1 – Yes regular desk pads can be returned within 30 days at your expense. Freight charges are not refundable. Please call 1 800 668 7439 for an authorization number. Refunds will be given when we receive the returned desk pad.
A2 – Custom size desk pads are made to order and are not returnable. We will stand behind our quality and are glad to replace a desk pad that does not meet your expectations.

QCan the desk pad have our own custom logo on it?

A – Yes, we can do logos. In most cases a minimum of 20 units applies. Extra charges for plate design, and stamping will apply. Please see the custom desk pad quote page for such requests.

QCan a desk pad be made to cover the whole desk?

A – Yes, use our custom quote form to enter the size you need.

QCan a hole for my cords be cut out of the desk pad?

A – Yes, we will need the exact location and size. Use our custom quote page to give us the size and location of the hole.