Frequently Asked Questions: The Pad Place
Q – How thick are your desk pads?
A – All our pads are approx. ¼” thick
Q – What material are your desk pads made out of?
A – Top is a vinyl, interior is a rigid board bottom is a soft velour.
Q – How long does it take for my order to be delivered?
A – Most orders are shipped within 10 days of receipt. Allow between 14 – 21 days for you to receive your order.
Q – Can you custom make desk mats in any shape or size?
A – Yes, for shapes we may need a pattern. For extra long mats we will need to put a fold in it. The fold does not affect the writing surface, and is just slightly noticeable.
Q – Are your desk pads smooth enough to write on?
A – Yes, all though all our vinyl’s have a texture, there is no problem writing on it.
Q – How much does shipping cost?
A– Flat rate of $20 per order, not per unit. You can order 1 or 20 the shipping is still only $20
Q – Can desk pads be returned?
A1 – Yes regular desk pads can be returned within 30 days at your expense. Freight charges are not refundable. Please call 1 800 668 7439 for an authorization number. Refunds will be given when we receive the returned desk pad.
A2 – Custom size desk pads are made to order and are not returnable. We will stand behind our quality and are glad to replace a desk pad that does not meet your expectations.
Q – Can the desk pad have our own custom logo on it?
A – Yes, we can do logos. In most cases a minimum of 20 units applies. Extra charges for plate design, and stamping will apply. Please see the custom desk pad quote page for such requests.
Q – Can a desk pad be made to cover the whole desk?
A – Yes, use our custom quote form to enter the size you need.
Q – Can a hole for my cords be cut out of the desk pad?
A – Yes, we will need the exact location and size. Use our custom quote page to give us the size and location of the hole.